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Settlement of Complaints

Settlement of Complaints

The following elements are treated in this thematic training:

  • Collect the right information concerning the complaint by the right presentation of the question;
  • Propose possible solutions;
  • How to treat unfounded complaints;
  • Telephonic and written settlement of complaints;
  • How to use the right expressions, using euphemistic language;
  • Practical role play between the client and you as a supplier;

This thematic training emphasizes the oral aspect in the first place, but there is also attention for the layout of an attractive complaint letter.

A beginner’s knowledge of the target language is required for
this short-course.